Tenant Guide

Tenant Guide

Here at A View Homes we look after our tenants and strive to make their lives as easy and hassle free as possible. We believe our great level of service sets us apart and aim to deal with any queries, questions or problems as quickly as possible. Here are the most important things you need to know now that you are renting a property with us.

A welcome letter will be dispatched to you within 30 days of commencing your tenancy. This letter will include:

  • Your deposit protection certificate number
  • Our bank account details
  • Unique rent payment reference
  • It is imperative to utilise this unique payment reference for all transactions to ensure prompt and accurate allocation to your rental account, minimising any potential delays.

Utilities and Council Tax As per the terms of your tenancy agreement, tenants are responsible for all utility bills, including electricity, gas, water, council tax, and TV license.

Tenants are required to notify their respective providers and local council of their move-in date to facilitate timely billing and avoid any penalties for late payments.

To identify your utility suppliers, please refer to the following links:

Gas Safety Inspection It is a legal requirement to conduct an annual Gas Safety Inspection for properties equipped with gas appliances. This inspection will be performed by one of our certified Gas Safe Engineers, and you will receive prior notification to arrange access.

Periodic Inspection As part of our standard protocol, routine internal inspections of all rented properties are conducted to assess their condition. These inspections typically last approximately 30 minutes.

You will receive an appointment notification via email or letter, providing a minimum of one week’s notice for scheduling.

 
 
You must ensure that rents reach our account no later than the due date specified in your tenancy agreement, we strongly recommend that a standing order is set up to ensure rents are paid on time.
Ref: As provided in your welcome letter – alternatively use the first line of the property addres

To conclude your tenancy agreement with us, it is necessary to provide notice in accordance with the terms outlined in your contract, specifying the precise move-out date. This notice should be forwarded to mail@aviewhomes.co.uk.

Upon submission of your notice, please anticipate receiving written confirmation from our end.

We will require access to your residence to conduct a thorough condition assessment and capture images for promotional purposes.

The promotion of your property will commence promptly, necessitating access for conducting viewings.

A final inspection, including meter readings and key collection, will be conducted on the last day of your tenancy. An office representative will meet you at the property to oversee this process.

Your deposit will be refunded within 10 working days following your departure date. Please be advised that the deposit refund is contingent upon the findings of the check-out report.

Relevant Letting Fees and Tenant Protection Information

In addition to rental payments, you may be required to make the following permitted payments:

Holding Deposit: Equivalent to 1 week’s rent

This deposit will be retained if any relevant party (including guarantors) withdraws from the tenancy, fails a Right-to-Rent check, provides materially false or misleading information, or fails to sign and enter into the contract within 15 calendar days (or other agreed deadline).

Security Deposit:

  • Equivalent to 5 weeks’ rent for tenancies with rents below £50,000 per annum
  • Equivalent to 6 weeks’ rent for tenancies with rents at or above £50,000 per annum

Late Payment of Rent:

Interest payment for late rent at a rate of 3% over the Bank of England Base Rate, if rent remains unpaid for 14 days.

Variation of Contract (Per Variation): £50 (or reasonable costs if higher) to vary the terms of the tenancy.

Early Termination: Payment of any outstanding rent and other reasonable costs associated with early termination.

Loss of Keys or Security Devices:

Tenants are responsible for the cost of replacement keys/locks. If lock replacement is necessary, tenants will be charged the full cost of the locksmith, lock, and keys (for tenant, landlord, and any other relevant party). Time spent will be charged at £15 per hour (inclusive of VAT).

Other Permitted Payments:

Any other permitted payments under relevant legislation, including contractual damages.

All fees mentioned are inclusive of VAT.

Tenant Protection:

Aview Homes  is a member of Client Money Protect, a client money protection scheme, and also a member of the Property Redress Scheme, a redress scheme.